The Emergence Of Artificial Intelligence Within Customer Service
Artificial intelligence has the potential to transform the contact center industry. Much of the conversation has centered on chatbots or...
AI Chatbot
Don’t Underestimate the Power of an AI Chatbot (Part 1)
Authored By Utpal Chakraborty, Head of Artificial Intelligence at YES BANK, AI Researcher, Speaker, Agile & Lean Practitioner The experience...
